Location excellent. Staff were very approachable and friendly. Good atmosphere in the lobby / bar area.
Jerry
2024年12月
The location of the hotel alone makes it a superb choice. Located on the most luxurious shopping street in the city, 300 metres from the Binnenalster lake and Jungfernstieg U and S-Bahn stations, and on the Grosse Bleichen, the border between the Altstadt and the Neustadt, it feels very central. The Rathaus is close by. Our standard room was comfortable, quiet, spacious (for its class), equipped with tea and coffee making facilities, and had a nice, if compact, bathroom. The breakfast buffet was very extensive. If returning to the city I would certainly stay here again.
Patricia
2024年9月
Location was great, right in the centre near the main shopping street. Breakfast for a 5-star hotel leaves room for more variety. The lady at the breakfast room was not quite suited for international tourists, not speaking German. Very comfy beds, pillows filled with feathers- not so much
Searenergy
2024年12月
We liked the location and overall vibe. The breakfast was good and varied. Beds were comfortable.
Calendar21
2024年6月
Reception personal was very professional and very quick at check-in and check-out process. Room had access to shared balcony that had a great view to the city. Location of the hotel is perfect and everything is reachable on foot and very convenient.
Eriks
2023年1月
Superb location in the centrum of Hamburg, friendly and helpful staff throughout, average sized room but newly renovated
Roger
2024年2月
Location was very good for us as it was only a short walk to the opera house. There was also a good range of restaurants and cafes in the area. Breakfast was substantial if somewhat expensive (though we did not eat much else the rest of the day!)
David
2025年3月
Firstly, the staff was kind and attentive, that's for me is a big plus. Facilities were to my liking, The location is in a silent area, very close to a metro station (few mins of walking distance) - nice area of coffee shops and nice vibes next to Alster lake are also very nearby. Breakfast was good to me, over packed at times but you could always eat at the adjacent bar seats,, so no big deal
Aviad
2023年9月
Renaissance Hotel is located in the most central location in Hamburg, 5 minutes walk to the Rathaus and the lake, 20 minutes walk to the port, and around many shops. However, there is some noise, especially early in the morning, requiring sleeping with a closed window. The staff are very friendly and helpful in everything needed. The cleaning staff arranges and cleans the rooms daily, puts away the hygiene products, and does an excellent job. You get a bottle of water every day. The breakfast is very good, rich, and varied, but repeats itself precisely every morning. The room is large and spacious. However, in my opinion, the coffee point should be removed from the closet and thus free up more space in the closet and make the coffee point more accessible. Additionally, the hotel should set a higher water pressure in the bath. After 6 nights stay, the overall impression is that Renaissance is a very good hotel. It is better to define it as a 4-star hotel and not a 5-star one because it does not have the luxury of a 5-star hotel.
Baruch
2023年9月
The best part of our stay in Renaissance was the definitely the staff. The hotel itself is wonderfully located, is very neat, but the helpfulness, kindness and smiles of the staff despite quite busy time elevated our stay there. Truly amazing staff in charge of the great atmosphere in the establishment. We are extremely thankful for their time.
Paulina
2023年12月